Written by Palesa Mokoena, iGaming Content Editor
Reviewed by Dr. Stuart Robinson, Gambling Compliance Expert — Meet our team
Last updated: April 06, 2026
Last updated: January 2026
Hollywoodbets (operated via holly-woodbets.co.za) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before using our site.
Hollywoodbets is a licensed gambling operator regulated under the National Gambling Act 7 of 2004 and overseen by the National Gambling Board (NGB) of South Africa. Our registered address and licence details are available on request. When you use our website or mobile platform, you're sharing information with us, and we want to be upfront about how that works.
We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use the site.
We need your personal details to open and manage your account, process payments in rand, verify your identity as required by South African law, and keep your account secure. We're also required by the Financial Intelligence Centre Act (FICA) and the NGB to carry out Know Your Customer (KYC) checks. That's not optional — it's the law.
Beyond legal requirements, we use your information to improve your experience on the site, send you relevant promotions (only if you've opted in), and detect any unusual or potentially fraudulent activity on your account.
We don't sell your personal information. Full stop. We may share it with trusted third parties who help us run the platform — payment processors, identity verification services, and IT providers — but only where necessary and under strict confidentiality agreements.
We may also share information with the NGB, SAPS, or other regulatory and law enforcement bodies if required to do so by South African law.
We keep your account information for at least five years after your account is closed, as required under FICA and gambling regulations. Some records may be kept longer depending on legal obligations.
Under the Protection of Personal Information Act (POPIA), you have the right to access the personal information we hold about you, request corrections if anything is wrong, and in certain circumstances, ask us to delete your data. To exercise any of these rights, contact our support team through the details on our website.
We use industry-standard encryption and security measures to protect your data. But no system is completely foolproof, so we encourage you to use a strong, unique password for your Hollywoodbets account and never share your login details with anyone.
If you have questions about this policy or how we handle your personal information, get in touch with our support team via holly-woodbets.co.za. We're here to help.
Hollywoodbets supports responsible gambling. If gambling is affecting you or someone you know, contact the National Responsible Gambling Programme on 0800 006 008. 18+ only.